LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.
Requisition ID:854452
Store #:L00011 LC Store Ops - NY 5th
Position:Full-Time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.
GENERAL FUNCTION
Drives the strategic development, delivery and evaluation of Workforce Management methodologies necessary to maintain approved performance and productivity standards including assignment of staff as needed throughout the workday. Workforce Management activities are performed to maximize efficiency while delivering amazing customer experiences. Provides thought leadership and partnership to field leaders to optimize workforce productivity, ensuring resources are aligned to meet business needs. Partners with key executives to drive performance and support business objectives.
MAJOR DUTIES AND RESPONSIBILITIES
- Provides strategic, innovative leadership in the design, implementation and continuous improvement across all areas of workforce planning.
- Ensures labor targets and standards are in alignment with brand strategic initiatives and drive both top-line and bottom-line growth. Prepares short- and long-term plans in support of the brand mission and vision.
- Prepare daily and hourly budgets by store department in coordination with Finance, Operations, and Field teams.
- Independently assess the effectiveness of established labor standards. Develop necessary adjustments to labor standards to account for changes in the customer journey, program administration, and store models.
- Identify performance outliers and conduct root cause analytics on labor performance, recommending action plans to field leaders connecting labor performance to financial and operational KPI's.
- Partner with HR to develop long-term hiring guidance, ensuring requisitions are supported by consistent business needs and address key coverage gaps in the existing roster.
- Oversee all aspects of UKG (Kronos Workforce Central / UKG Pro) administration. Ensure labor plans and automated scheduling are completed in a timely manner. Ensure system configuration meets the needs of the business and is maintained with regular data.
- Serve as functional company lead for the assessment of any new Workforce Management tools/suites and lead all migration and implementation efforts, ensuring consistency across EssilorLuxottica banners.
- Ensure data integrity and accuracy in reporting and cross-platform integrations.
- Prepare accurate and meaningful leadership summaries for weekly, monthly, and quarterly business reviews highlighting key strengths and opportunities for improvement.
- Effectively coordinate with cross-functional business partners in Operations, Field, EyeCare, Finance, Payroll, and Accounting organizations, advocating for the strategic best interests of LensCrafters long-term strategic priorities.
- Lead and develop a team of high performing individual contributors, leveraging a diversity of background and experience to creatively solve practical business challenges.
BASIC QUALIFICATIONS
- 10-15 years' experience in Labor, Workforce Planning, or Workforce Management within Corporate Operations or Corporate Finance
- Experience with workforce management solutions inclusive of scheduling, payroll and timekeeping
- Comprehensive experience with Microsoft Office (Excel, Teams, Forms, PowerPoint)
- Bachelor's degree in Finance/Business Administration or related discipline
PREFERRED QUALIFICATIONS
- Master's degree in Finance/Business Administration
- Experience in UKG (Kronos) WFM software
- Experience in Retail Service Industry
- Ability to write SQL, VBA
Pay Range: 172,116.40-252,092.00
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Minimum Salary: 172116.40Maximum Salary: 252092.00Salary Unit: Yearly
